Shipping policy

Last updated: September 17, 2026

We want your qevrisa order to arrive smoothly and predictably. This page explains how we prepare, dispatch, and track orders.

Processing time
Orders are usually prepared within 1–3 business days after payment is confirmed. During launches, promotions, holidays, or unusually high demand, preparation may take a little longer. You will receive a dispatch email when your parcel leaves our facility.

Delivery options
Available services and the final delivery estimate are shown at checkout for your destination. Our current standard option is $6.99, with free standard shipping on qualifying orders of $79 or more. VIP Expedited Shipping is $12.98 when available. Rates and eligibility can vary by market, parcel size, and carrier.

Tracking
Once tracking is available, we will email the tracking link. Carrier scans may take 24–72 hours to appear. If the tracking has not changed for several business days, please contact us so we can investigate with the carrier.

Delivery addresses
Please check your name, street, postal code, and phone number before submitting payment. An incorrect or incomplete address can cause delay, return, or an additional delivery fee. If you notice an error, contact [email protected] as soon as possible; we cannot guarantee changes after dispatch.

International orders
We ship to supported destinations shown at checkout. Customs clearance, local taxes, duties, and import fees may apply depending on the destination and are the customer’s responsibility unless checkout states otherwise. Customs processing is outside our delivery estimate.

Delays, damage, or missing parcels
Carrier delays can result from weather, customs, peak periods, service disruptions, or events beyond our control. If a parcel arrives damaged, photograph the packaging and item and email us promptly. If tracking shows delivered but you cannot locate the parcel, check with household members, neighbors, and the carrier first, then contact us with your order number.

Shipping Protection
If Shipping Protection is offered for your order, its terms are shown at checkout. Keep your order confirmation and tracking information so we can help resolve an eligible transit issue.

Contact
For shipping questions, email [email protected] and include your order number. We are happy to help with a clear, timely update.